Legal Agreement

Terms & Conditions

Last Updated: 20 October 2026•Version 1.2 (UK & International)•Governing Law: England & Wales
Key Highlights in Plain English:
1. Your Data Belongs to You: You own 100% of your contacts, deals, and records. We never sell your data or train public AI on it.
2. No Hostage Contracts: Cancel anytime in 1 click. No hidden fees or automatic penalties.
3. 30-Day Money-Back Guarantee: If you are not satisfied with a paid tier within your first 30 days, we issue a full refund upon request.

1. Introduction & Acceptance

Welcome to RiroCRM (referred to as “RiroCRM”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of the RiroCRM software-as-a-service application, website (rirocrm.com), and associated tools (collectively, the “Service”).

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company, partnership, or organization, you represent that you have legal authority to bind that entity.

2. Description of the Service

RiroCRM provides a cloud-hosted customer relationship management platform engineered for small businesses, trades, consultants, and independent operators. Features include contact management, visual pipeline tracking, daily action hub, official WhatsApp Business cloud messaging, email campaigns, website lead capture forms, and automated follow-up workflows.

3. Accounts & Security

You must provide accurate, complete information when creating an account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately at security@rirocrm.com if you suspect unauthorized access.

4. Subscription Plans, Billing & £ GBP Pricing

Our pricing is stated in British Pounds (£ GBP) inclusive of applicable UK VAT where indicated.

  • Free Forever Tier: Available at £0/month with limits on contacts and forms. No payment card required.
  • Paid Subscriptions: Billed on a monthly or annual recurring cycle. Annual plans receive a 20% discount.
  • Price Transparency: We provide at least 30 days’ notice of any future subscription price adjustments.

5. Cancellation & 30-Day Refund Policy

You may cancel your subscription at any time directly through the Workspace Settings dashboard. Upon cancellation, your plan remains active until the end of your prepaid billing period, with no further charges.

We offer an unconditional 30-day money-back guarantee for first-time paid subscribers. To claim your refund, email support@rirocrm.com within 30 days of initial purchase.

6. Customer Data Ownership & Privacy

As between you and RiroCRM, you retain all right, title, and interest in and to all customer data, contact records, phone numbers, deal figures, and message contents uploaded to or transmitted through the Service.

You may export all contacts and customer records in standard CSV format at any time with 1 click. We process customer data solely to provide the Service in accordance with the UK Data Protection Act 2018 and UK GDPR.

7. Acceptable Use & Anti-Spam Compliance

You agree not to use RiroCRM to:

  • Send unsolicited commercial bulk emails (SPAM) to individuals who have not provided lawful consent.
  • Violate Meta’s WhatsApp Business Messaging Policies or send abusive, deceptive, or harassing messages.
  • Upload malicious code, scrapers, or reverse-engineer the Service infrastructure.
  • Store illegal materials or facilitate unlawful trade.

8. Service Availability & Maintenance

We target 99.9% uptime for core database access and inbound webhook processing. Scheduled maintenance is conducted during off-peak UK hours with advance notice whenever practicable.

9. Limitation of Liability

To the maximum extent permitted by English law, RiroCRM Ltd shall not be liable for any indirect, consequential, punitive, or loss-of-profit damages. Our total liability for any claim arising out of these Terms shall be limited to the amount paid by you for the Service in the twelve (12) months preceding the incident.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

Questions regarding these Terms should be sent to legal@rirocrm.com or submitted through our Contact Page.